Terms of service

TERMS AND CONDITIONS

Please read these Terms and Conditions before using karizia.mx.

By using and purchasing from our website, you accept the Terms and Conditions described below.

SHIPPING INFORMATION

We currently ship throughout Mexico, as well as to the United States and selected countries in Latin America.

The average shipping cost within Mexico is $150 MXN. For purchases over $1,500 MXN, shipping is on us.

Production times may take between 3 and 5 business days. Once the order has been handed over to the shipping carrier, it will arrive within approximately 2 to 5 additional business days, depending on the area.

During high-demand seasons, such as Buen Fin, Christmas, or special dates, delivery times may vary slightly.

EXCHANGES AND RETURNS

Exchanges must be made within a maximum period of 15 days after purchase. Items may be exchanged for another item of equal or higher value, but under no circumstances will a refund be issued.

To make an exchange, the item must be sent in its original packaging to our local workshop at Cerro del Pedregal No. 1 Int., Col. La Misión, CP 40230, Taxco de Alarcón, Guerrero.

Shipping costs are the responsibility of the customer. You will receive a notification with the steps to follow so the merchandise can be sent back to you. Please note that the storage and reshipment of your product or products may incur an additional cost.

PRODUCT AVAILABILITY

The stock shown is available at the time your order is placed and is subject to availability. If an item is not in stock, a refund or exchange for the piece will be processed.

PAYMENT METHODS

We accept the following payment methods:

CREDIT CARD VERIFICATION NUMBER

To maintain your security and prevent fraud, you will be asked to enter your card verification number, CVV, when paying by credit card. You can find the 3-digit number on the back of your card.

PHOTOGRAPHY

Product photography is not contractual, meaning that colors may appear in different shades on different computer screens or printed materials, and the image may always vary slightly from reality.

STONES

Natural stones may present different patterns and a unique appearance in each piece.

Stones may also have different degrees of hardness, but they are all fragile and may break or chip if they hit a hard surface.

Pieces should not be pulled or modified to change their shape.